Articles

 Getting the following message "The L2TP-VPN server did not respond. Try reconnecting . If the problem continues, verify your settings and contact your Administrator.

The error message you are receiving is potentially being caused by either the server address...

 Trying to connect and getting 'Authentication Failed'

The message 'Authentication Failed' is caused by one of the following being inputted incorrectly;...

 VPN Connected but still being told outside the UK

All you have done is missed a step of the install process, if you refer back to the install guide...